betty's t's & c's

betty website terms and conditions.

PLEASE READ THESE TERMS AND

CONDITIONS CAREFULLY BEFORE USING THIS SITE

 

Terms of website use

 

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.betty.me (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

 

Other applicable terms

 

These terms of use refer to the following additional terms, which also apply to your use of our site:

- Our Privacy Policy www.betty.me/our-privacy-policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

- Our Acceptable Use Policy www.betty.me/acceptableuse, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

- Our Cookie Policy www.betty.me/cookie, which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms and conditions of supply (https://www.betty.me/terms-and-conditions/) will apply to the sales.

 

Information about us

 

www.betty.me & wearebetty.com are sites operated by The Monthly Subscription Company Limited. ("We"). We are registered in England and Wales under company number 12355460 and have our registered office at 71, Shelton Street, London, WC2H 9JQ.

 

Changes to these terms

 

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

 

Changes to our site

 

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

 

Accessing our site

 

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom and the United States of America. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom or the United States of America you do so at your own risk.

 

Your account and password

 

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hi@wearebetty.com.

 

HOW YOU MAY USE MATERIAL ON OUR SITE

 

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

DO NOT RELY ON INFORMATION ON THIS SITE

 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

 

LIMITATION OF OUR LIABILITY

 

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

- use of, or inability to use, our site; or

- use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

- loss of profits, sales, business, or revenue;

- business interruption;

- loss of anticipated savings;

- loss of business opportunity, goodwill or reputation; or

- any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.

 

Uploading content to our site

 

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.

You are solely responsible for securing and backing up your content.

 

Viruses

 

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Linking to our site

 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact us via email at, hi@wearebetty.com, or write to us at, The Monthly Subscription Company Limited, 71 Shelton Street, London, WC2H 9JQ.

 

Third party links and resources in our site

 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

 

Which countries' laws apply to any disputes?

 

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

Trade marks

 

betty and bettybox are EU registered Trade Marks of The Monthly Subscription Company Limited.

 

 

our terms

 

What these terms cover. These are the terms and conditions on which we supply products to you.

 

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  1.  
  2. Information about us and how to contact us

 

Who we are. We are The Monthly Subscription Company Limited, a company registered in England and Wales. Our company registration number is 12355460 and our registered office is at 71, Shelton Street, London, WC2H 9JQ.

 

How to contact us. You can contact us by telephoning our customer service team by email at hi@wearebetty.com or by writing to us at, 71, Shelton Street, London, WC2H 9JQ.

 

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

  1.  
  2. Our goods and subscription services

When you subscribe to our services we will automatically sign you up to receive a regular monthly delivery of products. We refer to this generally within these terms and conditions as a “subscription”. There are several different types of subscriptions available to you. Depending on which of the below subscription services you select at the time of placing your order, the term for which products will be delivered to you, and the payment terms on which such orders are placed, will vary.

You may place an order through our website on the basis of any of the following subscription terms:

Our “standard” monthly rolling subscription to receive a delivery of products one time per month from the date of subscription until that subscription is cancelled in accordance with the terms set out in clause 8. We shall take payment for the first month of the subscription on the date that your order is placed, and shall take payment for each subsequent month via repeat payment through your chosen payment method seven (7) days prior to your products being dispatched, for the duration of the subscription. We shall take payment, and provide products to you, on a monthly basis until the subscription is cancelled;

Our “quarterly” subscription to receive a delivery of products from us one time per month for a period of three consecutive months from the date of subscription. We shall take payment for the entire three month subscription at the time of placing your order. The payment price for such a quarterly subscription is likely to be less than if you were to purchase three months’ worth of products through a “standard” monthly subscription. You may not cancel your quarterly subscription following receipt of payment (unless you are otherwise able to do so in accordance with your statutory rights). This subscription will not affect your statutory rights, however. Unless otherwise renewed, the quarterly subscription will automatically convert into a “standard” monthly rolling subscription at the end of the three month period;

Our “half-year” subscription to receive delivery of products from us one time per month for a period of six consecutive months from the date of subscription. We shall take payment for the entire six month subscription at the time of placing your order. The payment price for such a half-year subscription is likely to be less than if you were to purchase six months’ worth of products through a “standard” monthly subscription. You may not cancel your half-year subscription following receipt of payment (unless you are otherwise able to do so in accordance with your statutory rights). Unless otherwise renewed, the quarterly subscription will automatically convert into a “standard” monthly rolling subscription at the end of the six month period;

  1.  
  2. Our contract with you
  3.  

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

 

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. We will contact you and offer a refund.

  1.  
  2. Our products

 

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

 

Information about what our products:

 

Perishable food items:

 

We advise you to check product packaging for nutritional information and allergen warnings before consumption. This is especially important if you have an allergy or intolerance.

 

Cosmetic products:

We advise you to test a small area of skin prior to using the product if you have a known skin allergy or are sensitive to fragrances. If a rash or allergy develops discontinue use immediately. Do not use the products for anything other than the purpose for which they were created. Do not ingest the products intended for external use (i.e. creams, lotions, perfumes, cosmetics) and avoid contact with eyes.

We will not be held liable for misuse, allergic reactions or any injury suffered from the known or unknown and consenting use of the products.

 

Product packaging may vary. The packaging of the product may vary from that shown on our website.

  1.  
  2. Your rights to make changes

If you wish to make a change to the selected product within your subscription please log-in to your account to do so. The change will take at least seven days to take effect and will not apply to products to be dispatched by us within seven days of the date of the change.

If you wish to change the delivery date of your subscription please log-in to your account to do so. You may select any day between the 1st and the 28th of the month. The change will take at least seven days to take effect and will not apply to products to be dispatched by us within seven days of the date of the change.

  1.  
  2. Our rights to make changes

 

Minor changes to the products. We may change and/or substitute (at our sole discretion) the products to reflect changes in relevant laws and regulatory requirements.

 

More significant changes to the products and these terms. In addition, as we informed you in the description of the products on our website, we may make changes to these terms or the products at out sole discretion, but if we do so we will attempt to notify you prior to such changes taking effect and, if you have the right to do so, you may then contact us to end the contract before the changes take effect and (if applicable) receive a refund for any products paid for but not received.

 

Delivery costs

Delivery costs will not be payable in respect of the subscription services – delivery is included within the subscription price. Further information regarding subscription services can be seen at clause 3.

will be payable in respect of any non-subscription orders – any applicable delivery costs will be displayed clearly at checkout prior to you completing your order.

 

When we will provide the products.

 

If the products are goods. If the products are goods we will endeavour to deliver them to you within the timeframe notified to you by us at the time of you placing your order, and in any event within 30 days after the day on which we accept your order.

 

If the products are a subscription to receive goods. We will supply the goods to you on the date chosen by you at the time of placing your order, or as soon as reasonably possible to that date, until the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10. In any event we will deliver the products to you within 30 days after the day on which we accept your order (unless you have otherwise specified a delivery date after this 30 day period).

 

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the delivery company will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

 

If you do not re-arrange delivery. If you do not collect the products from Royal Mail as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.

 

Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

- we have refused to deliver the goods;

- delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

- you told us before we accepted your order that delivery within the delivery deadline was essential.

 

Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

 

Ending the contract for late delivery. If you do choose to treat the contract as ended for late delivery under clause 7.8 or clause 7.9, you can cancel your order for any of the goods or reject goods that have been delivered. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must post them back to us. We will pay the costs of postage or collection. Please email us at hi@wearebetty.com

 

When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

 

When you own goods. You own a product which is goods once we have received payment in full.

 

What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, when you subscribe to your subscription box. If so, this will have been stated in the description of the products on our website. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

 

Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

- deal with technical problems or make minor technical changes;

- update the product to reflect changes in relevant laws and regulatory requirements;

- make changes to the product as requested by you or notified by us to you (see clause 6).

 

Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

 

We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 12.411.4) we will attempt to take payment from the credit or debit card or (if applicable) PayPal or ApplePay, details provided to us at the time of you placing your order three (3) times. If payment cannot be taken within this period, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended.

  1.  
  2. Your rights to end the contract

 

You may be able to end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

 

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 11;

 

If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of returning of any goods;

In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

 

Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you, on a pro-rata basis, for any products which have not been provided and you may also be entitled to compensation. The reasons are:

- we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 7.2);

- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

- there is a risk that supply of the products may be significantly delayed because of events outside our control

- we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or

- you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.8).

 

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

 

When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:

- products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

 

How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

 

If you have bought goods: you have 14 days after the day you (or someone you nominate) receives the first delivery of goods, unless:

 

Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

 

Your goods are for regular delivery over a set period (our subscription box). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

 

Ending the subscription contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. If you want to end the contract in these circumstances, just contact us to let us know via the website or email at hi@wearebetty.com However, please note that in these circumstances the contract can only be cancelled (without prejudice to your statutory rights):

- up to 10 working days before the next payment is taken (on the 2nd of each month) in respect of a “standard” rolling subscription (as further described at clause 3.3(a)); and

- up to the day before full payment is taken in respect of a “quarterly” or “half-year” subscription as further described in clauses 3.3(b) and 3.(c) respectively.

For the avoidance of doubt, other than in respect of any material breach by us in connection with the services, you will not be entitled to any pro-rata or part refund in respect of any “quarterly” or “half-year” subscription.

  1.  
  2. How to end the contract with us (including if you have changed your mind)

 

Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

 

Website. Log in to your account on our website and you may suspend or cancel your subscription.

 

Email. Email us at hi@wearebetty.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

 

Returning products after ending the contract.

 

Non Food (non-perishable) Goods: If you end the contract for any reason (without allowing ten working day for the cancellation to take effect) and after products have been dispatched to you or you have received the goods, we will not issue a refund.

 

Food (Perishable) Goods: Food items are excluded from your statutory right to return goods.

 

When we will pay the costs of return. We will pay the costs of return:

- if the products are faulty or misdescribed;

- if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so; or

In all other circumstances you must pay the costs of return, such as where you have simply changed your mind in accordance with paragraph 8.3, you must pay the cost of returns.

 

How we will refund you. We will refund you the price you paid for the product by the method you used for payment. However, we may make deductions from the price, as described below.

 

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

- We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

- The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

 

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

- If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

- In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

 

Our rights to end the contract

 

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

- you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products to you;

- you do not, within a reasonable time, allow us to deliver the products to you.

 

You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, as compensation for the net costs we will incur as a result of your breaking the contract.

 

We may withdraw the products. We may write to you to let you know that we are going to stop providing a particular product. We will attempt to let you know at least one week in advance of our stopping the supply of such a product.

  1.  
  2. If there is a problem with the product

 

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can contact our customer service team by writing to us at hi@wearebetty.com

 

Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.

 

Your obligation to return rejected products. If you wish to exercise your legal rights to reject products due to them being faulty or misdescribed you must post them back to us. We will pay the costs of postage where products are faulty or misdescribed. Please contact customer services via email at hi@wearebetty.com

 

Price and payment

 

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

 

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

 

What happens if we get the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.When you must pay and how you must pay. We accept payment with credit cards through PayPal or ApplePay. When you must pay depends on what products you are buying: For individual goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card, or PayPal or ApplePay account, until we dispatch the products to you. For the monthly automatic renewal subscription service, we will take the relevant payment (as further described in clause 3.3) seven (7) days before the date of delivery chosen by you in respect of the service.

You must update us with any changes to your payment details, within three working days of changing the details. You can make changes to your payment details by updating them via our website in “My Account”.

If a payment has been rejected by your bank, we may suspend your orders via our Website. You must contact us to arrange payment and wait for that payment to go through before you can make changes to your order through the Website again.

We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.

You must pay for the products before we dispatch them. We will take payment for the products you have ordered at the time of your order being placed. In respect of the subscription services, we will forward the subscription product after the effective billing date.

  1.  
  2. Our responsibility for loss or damage suffered by you

 

12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2 and for defective products under the Consumer Protection Act 1987

12.2 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation, loss of business, business interruption, or loss of business opportunity and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by you. Nothing in this clause shall restrict or limit your general obligation at law to mitigate a loss you may suffer or incur as a result of an event that may give rise to a claim under this indemnity.

  1.  
  2. How we may use your personal information

 

13.1 How we will use your personal information. We will use the personal information you provide to us:

- to supply the products to you;

- to process your payment for the products; and

- if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

- We will only give your personal information to third parties where the law either requires or allows us to do so.

  1.  
  2. Other important terms

 

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within one month of us telling you about it and we will refund you any payments you have made in advance for products not provided.

 

You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

 

Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

 

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

 

Which laws apply to this contract and where you may bring legal proceedings. This agreement shall be construed and interpreted under the laws of England and Wales. If you reside in a member state of the European Community the parties submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute. In all other cases the parties agree that disputes shall be referred to arbitration under the rules of UNCITRAL. The arbitration shall take place in London with one arbitrator sitting whose decision shall be final and binding.

 

betty website privacy policy

 

This privacy policy explains how and why we collect, use and store your data to help us give you more of what you love. This policy applies to your personal information, which is any information or combination of information that relates to you as an identified or identifiable person. For example this may be an identification number, your location data, an online identifier or factors specific to your identity . This policy applies to data collected by (we) Betty The Monthly Subscription Company Limited, including our family of brands; Betty and Betty For Schools, Betty Education.

 

1. What information do we collect?

 

Information you provide us

We may collect or process various information that you provide to us, including:

Personal details, including name, address, email address, phone number.

Purchase-related information, including payment details, delivery details, product choice and date of birth, product feedback and purchase intentions.Employment-related information, including job preferences, work history and information provided on applications submitted to us online.

  •  

Information we collect about you

When you visit our website we may automatically collect information which allows us to recognise you, your preferences (including products you have looked at and added to your basket) and how you use this website. This information may include:

 

  • Technical information, including the IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  •  
  • Information about your visit, including the pages you have visited, products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  •  
  • Cookies. Please see our cookies and advertising policy for further information.
  •  

Information we receive from other sources

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

 

What if I am under 13?

If you are aged under 13, please get your guardian’s permission before you provide any personal information to betty.

In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect or store any personal information about children under age 13, and our company websites are not designed to collect personal information from children under age 13. We ask purchasers to confirm if they are over 13 to restrict those who are younger from accessing certain features. For more information, please review our Special Note to Parents.

 

Text Marketing Terms and Conditions:
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfil their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

 

Text Marketing and notifications:
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 per month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.”

 

 

 

2. How do we use your information

 

We will use the information we collect about you in the following ways:

 

To process your order

  • To provide goods and services to you.
  • To process and keep you updated about your order.
  • To provide you with pre- and post-sales service.
  • To notify you about changes to our service.
  • To manage any account(s) you hold with us.
  • To verify your identity to enable us to manage customer service interactions with you.

To improve the service we provide

  • To show you content on our website and in our emails that is most relevant to you based on the information you have given us and the purchases you have made.
  • To help us improve the technical capabilities of our website, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • As part of our efforts to keep our site safe and secure;
  • Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
  • For crime and fraud prevention, detection and related purposes;

For direct marketing

  • To ensure you are kept up to date with the latest from betty, we use personal data for marketing purposes and may send you postal mail, texts and/or emails to update you on the latest offers and events. We may also show you online media communications through external social media platforms such as Facebook and Instagram and external digital advertisers such as Google.
  •  
  • You have the right to opt out of receiving promotional communications at any time, by:
    • informing us that you wish to change your marketing preferences by contacting our customer support team at hi@wearebetty.com
    • making use of the “unsubscribe” link in emails; and/or
    • contacting our Data Protection Officer via email at gdpr@wearebetty.com

This may not stop service messages such as order updates.

  • We may collect data directly from you, as well as analysing your browsing and purchasing activity online and your responses to marketing communications. The results of this analysis, together with other demographic data, allow us to ensure that we contact you with information on products, services, events and offers that are tailored and relevant to you. To do so, we use software and other technology for automated decision making. We may do this to decide what marketing communications are suitable for you and this activity is based on our legitimate interests to develop and improve our products and services. You have the right to opt out of any automated processing, including profiling, at any time by:
    • informing us that you wish to opt out of automated processing by contacting our customer support team at hi@wearebetty.com; and/or
    • contacting our Data Protection Officer via email to gdprdata@wearebetty.com
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To make suggestions and recommendations to you about goods or services that may interest you.
  • To identify and contact competition winners.
  • To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please email us at gdprdata@wearebetty.com. We may pass information about you between our subsidiary brands.

For further information on how we use your information for advertising please see our cookie policy.

 

3. How we share and disclose the information

 

We have partnered with certain trusted third parties in order to provide our service to you and to help us better understand your preferences. We may need to share your personal information with some of these service partners, however, we will only allow these third parties to handle your personal information when they have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your information to provide services to us and to you, and for no other purposes. We may provide outside companies with aggregated and anonymised information and analytics about our customers but that would never identify you and we will never sell or rent your personal information to other organisations for any purposes.

The types of companies with whom we share data in order to provide and promote our goods and services are listed below:

 

External Service Provider: businesses that help us to provide a better experience personalised to you including providers of intelligence tools and social media platforms, providers of website hosting, marketing and advertising services and organisers of discount and loyalty schemes.

 

Reason for Sharing your data: we want to understand you and your needs as a customer, to help us deliver a the best customer journey possible. We aim to do this by tailoring your experience and reaching you on the channels that you enjoy using.

 

External Service Provider: businesses that help us provide our goods and services to you including providers of ecommerce platforms and payment, logistics, delivery, courier and returns management services.

Reason for Sharing your data: these providers make it possible for us to supply our products and services to you.

 

Other third parties
We may also share your data with:

  • other companies within our group.
  • credit reference agencies where necessary for card payments.
  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so.
  • to purchasers, investors, funders and advisers if we sell our business or assets or restructure whether by merger, re-organisation or otherwise.
  • our legal and other professional advisers, including our auditors.
  • to comply with our legal obligations and the administration of justice.
  • to exercise our legal rights (for example in court cases). For the prevention, detection, investigation of crime or prosecution of offenders and/or for the protection of our employees and customers.
  •  

4. How do we store the information

 

Once we have received your information, we will use strict procedures and security features to prevent unauthorised access and keep your data secure:

  • For the purposes of IT hosting and maintenance information is located on servers within the European Union.
  • We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
  • No third parties have access to your personal data unless the law allows them to do so.
  • Any payment transactions will be encrypted.
  • Your password enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
  •  

5. How long we will store the data

 

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Any information we use for marketing purposes will be kept for up to 2 years if you are not a current customer of betty. If you are a current customer of betty we will hold your data for marketing purposes for as long as is needed to fulfil that contract.

 

6. How to obtain information about adequacy of international transfers

 

On occasion your personal information might be shared outside of the European Economic Area (the EEA) in order to deliver our products and services to you. The reason for this will normally be that service providers or you are not located the EEA. Specific data protection laws are associated with transferring data outside of the EEA and we will make sure that if your personal information is transferred outside of the EEA, this process is secure and compliant with data protection law.

 

7. How can you request the data we hold

 

You can view, correct or update the personal contact information you provide to betty.me in your account at anytime.

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data or to withdraw your consent to marketing communications or profiling, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

 

8. Your Rights

 

You have the following rights:

  • The right to be informed about our processing or your personal data which is the aim of this notice.
  • The right to request access to personal data we hold about you at any time.
  • The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you.
  • The right to object to processing of your personal data and/ or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you.
  • The right to prevent processing that is likely to cause damage or distress to you or anyone else.
  • The certain rights in relation to automated decision making including profiling.
  • The right to request that we erase your personal data in certain circumstances (the right to be forgotten) for example when the data are no longer necessary for the purpose for which we collected them.
  • The right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and transmitted to another data controller. this is known as the right to data portability.

If you wish to exercise any of the above rights, you can always contact our Data Protection Officer using the email address specified below.

You have the right to lodge a complaint with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, SK9 5AF, United Kingdom if you believe we have not handled your personal data in accordance with the law. Further information, including contact details, is available at https://ico.org.uk.

9. Contact us
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Officer at gdpr@wearebetty.com

 

10. Special Note to Parents

 

At Betty we recognise the need to provide further privacy protections with respect to personal information we may collect from children on our sites and applications. On some of the features on our sites we ask the user to confirm they are 13 or over. For example, marketing communications that are intended for under 13's. We do not knowingly collect personal information from children in connection with those features. When we intend to collect personal information from children, we take additional steps to protect children’s privacy, including:

  • Limiting our collection of personal information from children to no more than is reasonably necessary to participate in an online activity; and
  • Giving all users access or the ability to request access to personal information we have collected and the ability to request that the personal information be changed or deleted, and to seek the authorisation or consent from the holder of parental responsibility over the child.

betty website cookie policy

 

What are cookies?

Most websites use cookies to collect information about their users. Cookies are small data files which are placed in your browser, computer or mobile device as you browse websites. They allow the website to “remember” that you have visited previously, whether you have logged in and what pages or products you looked at, and they are used to tailor the content and products that are shown and advertised to you, both on the website that collects them and other websites across the internet. All data passed by cookies is anonymous and doesn’t include personal information such as your name or email address. For more information on cookies please visit www.allaboutcookies.org.

 

What we use cookies for?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. All the data collected is anonymous and cannot be used to identify you as an individual. By continuing to browse the site, you are agreeing to our use of cookies.

We also use cookies to:

- To enable our website to work properly through basic functions such as navigation and access to secure areas of the website

- To allow our website to remember personalised information such as your preferred language or the region that you are in

- To display ads that are relevant to you when working with our marketing partners. This includes showing you adverts that are related to content and products you have looked at on our website, limiting the number of times you see an advert and helping us to measure the effectiveness of our advertising campaigns

- To understand how you interact with our website so that we can provide you with the best experience

 

What sort of cookies does betty use?

Strictly necessary cookies. These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

 

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

 

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

How to turn cookies off

Most web browsers allow you to delete and/or turn off cookies in their settings. How you do this varies with the browser you are using and instructions for this can be found in the browser’s “Help” menu.

Please note, in order to make a subscription or shop purchase from our website you must have cookies enabled in your browser, as they enable the functionality on our website that allows you to purchase.

You can delete cookies already stored in your browser, either individually or all cookies, by following the instructions for your browser below. If you delete cookies then you will continue receiving cookies in future unless you also turn off cookies.

 

 

To turn off cookies in your browser, please follow the instructions below, or search your browser’s help files for “turn off cookies:

 

What cookies do we use?

Cookie name What it’s used for
dc_gtm_UA-# Used by Google Tag Manager to control the loading of a Google Analytics script tag.
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
p.gif Unclassified
__ssid Unclassified
__stid Registers a unique ID that identifies the user's device for return visits.
__unam Saves the user's navigation on the website including what pages have been viewed and how long the browser has been used to view each page.
{Guid} This cookie may collect the following information and store it against an anonymous user ID: Product codes from merchant sites the visitor has browsed and other information relevant to shopping behaviour on mainstream shopping sites. This information is used to serve targeted adverts to the visitor on an anonymous basis.
c Regulates synchronisation of user identification and exchange of user data between various ad services.
collect Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.
fr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
IDE Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. Initiator: Script tag, page source line number 106
ouuid Unclassified
ouuid_lu Unclassified
personalization_id Unclassified
r/collect Unclassified
test_cookie Used to check if the user's browser supports cookies.
tr Unclassified
tuuid Registers whether or not the user has consented to the use of cookies.
tuuid_lu Unclassified
VISITOR_INFO1_LIVE Tries to estimate the users' bandwidth on pages with integrated YouTube videos.
YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
i/adsct Unclassified
VeCookieCookieData Unclassified
ve-session-id Unclassified

 

What happens if third party cookies are disabled on my browser?

If third party cookies are disabled on your browser, there will be certain functions such as personalisation that you will not be able to benefit from on our website.

You can choose which websites you wish to disable third party cookies from. Below you can find instructions on how to do this:

 

 

Our main advertising partners

DoubleClick, Trade Desk, YouTube, Facebook, Instagram, Media IQ, Rhythm One, Sharethrough, AdYouLike, TripleLift.

 

Contact our data controller

Contact our data controller The Monthly Subscription Company Limited here for any queries or complaints regarding the protection of your data. As a visitor to our website you have the right to lodge a complaint with one our supervisory authorities.

Except for essential cookies, all cookies will expire after the browsing session has ended.

betty website acceptable use policy  

 

This acceptable use policy sets out the terms between you and us under which you may access our website www.betty.me (our site). This acceptable use policy applies to all users of, and visitors to, our site.

 

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of conditions.

 

The Monthly Subscription Company Limited. (we or us). We are registered in England and Wales under company number 12355460 and we have our registered office at 71, Shelton Street, London, WC2H 9JQ.  

 

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

- In any way that breaches any applicable local, national or international law or regulation.

- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

- For the purpose of harming or attempting to harm minors in any way.

- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

- Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website. Not to access without authority, interfere with, damage or disrupt:

- any part of our site;

- any equipment or network on which our site is stored;

- any software used in the provision of our site; or

- any equipment or network or software owned or used by any third party.

 

Interactive services

We may from time to time provide interactive services on our site.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

 

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

- Be accurate (where they state facts).

- Be genuinely held (where they state opinions).

- Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

- Contain any material which is defamatory of any person.

- Contain any material which is obscene, offensive, hateful or inflammatory.

- Promote sexually explicit material.

- Promote violence.

- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

- Infringe any copyright, database right or trade mark of any other person.

- Be likely to deceive any person.

- Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

- Promote any illegal activity.

- Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

- Be likely to harass, upset, embarrass, alarm or annoy any other person.

- Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

- Give the impression that they emanate from us, if this is not the case.

- Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

 

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

- Immediate, temporary or permanent withdrawal of your right to use our site.

- Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

- Issue of a warning to you.

- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

- Further legal action against you.

- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

 

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.