our faqs...

frequently asked questions

hello, we're betty and we love periods. we want the conversation about periods, pads and puberty to get a little more interesting and a lot more fun.


pick 'n' mix getting started

What will I get in my pick & mix box?

When it comes to periods, you get to call the shots. Whether you have a heavy flow, are on the lighter side or are a hygiene queen, you can choose a total of 25 day and night pads, liners and wipes in your box each month to suit you.

 

Your pick & mix box can be altered each month to give you maximum flexibility - whether you’re going on holiday so want some more wipes to keep super fresh, or planning a sleepover so want a couple more night pads to keep leaks at bay. Just be sure to give us at least 8 days notice of the change so that you receive the products you want in time for your next period.

Is there a minimum subscription period?

No. The beauty of pick & mix is that you can cancel or suspend your account at any time.

Do I have to order a pick & mix box every month?

No, your monthly subscription to pick & mix is renewed automatically every month. Once you've set up your account, you just sit back and wait for your personalised period essentials to pop through the letterbox!

How does it work?

Our pick & mix boxes are dispatched between the 1st and the 8th of each month. When you subscribe, you’ll automatically be on the list for the next month’s box.

Once you’ve chosen the combo of pads or wipes you want, you just need to get a parent or guardian to pop in some payment info and you're ready to go! Payment is taken straight away for your first pick & mix box and then seven days before your delivery date going forwards.

 

If you want to make any changes, they have to be done at least 8 days before the 1st of the next month (so by the 24th of March for April’s delivery, for example). But for any queries, please email hello@betty.me.

How can I get in touch with you?

That's easy! You can email us at hello@betty.me.

 

You can also find us on Instagram. Our account is not monitored 24/7, however, we always do our best to get back to you ASAP - and we're always happy to chat periods, and life in general across our social media account!

Is P&P included?

Yes, standard delivery is included in all our subscriptions! YAY!

my account

I'm not receiving any of your emails - what should I do?

Firstly, check what email address you signed up with. All emails get sent to the email address that is linked to your account, which might be whoever is paying for your subscription. Secondly, check your spam/junk folders as sometimes the odd email does land there.

 

I've forgotten my account password - what should I do?

It's no problem - we've all been there! You can reset your password by choosing the people icon in the top right-hand corner of the site and then click the ‘Forgot your password?’ link. You will be emailed with a link to reset your password.

Is it possible to pause my subscription?

Whether you're going on holiday or just want a break, it's really easy to skip a month when you need to. Just log into your betty.me account to update your subscription.

Please note: payment is taken seven days before the 1st of the month so to ensure your changes are saved for that month, you’ll need to pause your subscription at least eight days before then.

How do I cancel my subscription?

Even though we really don’t want to see you go, it is really easy to cancel your subscription. All you have to do is log into your account and choose the cancel option.

Please note: payment is taken seven days before the 1st of the month so to ensure your changes are saved for that month, you’ll need to pause your subscription at least eight days before then.

payment

How do I update my card details?

Simply log into your betty.me account and select subscriptions from the drop down menu. From here, select billing information and then the update/re-enter payment info option.

 

How long does it take to process refunds?

Occasionally we do offer refunds. If you’ve been offered one, it takes around 5-7 working days to clear into your account.

Why was my payment not accepted?

We don’t take payment via Direct Debit or Standing Order, our payment is taken via a repeated card payment seven days before your delivery date. So, if you get a new card, you need to update your details on the website. Most payments fail because of an incorrect billing address or an expired card and if this is the case, you’d have to log into your account and update your card details.

When will I be charged?

Payment will be taken immediately for your first pick & mix, but from the second month onwards, you’ll always be charged seven days before the first of the month (so there are no nasty surprises). If you’re unable to make the payment seven days before your delivery date, we’ll try and take payment again over the next three days. If this is unsuccessful, you won’t receive your pick & mix box for the month, but we’ll try again next month. Please note: if we receive payment on the second or third attempt, your pick & mix box may arrive late.

I have a promo code - how do I use it?

If you’re a new customer, you can redeem your discount code at the checkout. Just pop it into the field marked ‘Voucher code’. If valid, the discount will be applied.

If you already have a subscription with us, just log-in to your account and add the code to the ‘redeem coupon’ section of your account. Click the ‘apply coupon’ button and as long as the promo code is valid, you'll be ready to go!

delivery

Can I change my personal details?

Yes! You can login and change your personal details at any time. However, if you do change your shipping address, we will need 10 days' notice otherwise your pick & mix box will end up at your old address.

 

What should I do if my pick & mix box or products are damaged?

Don't worry, it’s something we can easily sort out! Just drop us a line at hi@betty.me and we’ll send you a replacement ASAP.

Where does pick & mix ship to?

At the moment, we only ship within the UK, Northern Ireland, USA & Canada. But watch this space for new locations soon!

Is the pick & mix delivery discreet?

Absolutely. We send all our pick & mix selections out in lovely environmentally friendly envelopes, but nothing that shouts *PERIOD* so you can have it delivered without fear of someone knowing it's that time of the month!

 

products

What brands do you supply?

Our pick & mix selections only offer our betty-pads products to choose from to personalise your period.

Our pads are made specially for superstar girls like you. With a smaller fit and high absorbency, our pads are available in four sizes and are made from organic cotton and super-soft bamboo for the ultimate comfort. You’ll be helping the environment too as they’re 100% biodegradable!

What can I expect in my pick & mix delivery?

You will receive your selection of 25 day pads, night pads, liners or wipes. You call the shots and choose how many of each!

Can I change my product selection?

Course you can! Simply login into your account and edit your product choices under ‘My subscription’.

If you follow the steps below, this will help you change your product choice:

 

  1. 1. Log into your account.
  2. 2. Select subscription.
  3. 3. You will see your current product selection, select the 'change product' option just below it.
  4. 4. Select the new sanitary product preference and click 'next step'.
  5.  
  6. You should see your new product choice reflected on your subscription page. Just make sure to give us 8 days notice before your delivery date to make sure we can get them packed in time. If you have any questions, please contact us at hi@betty.me

bettypads

What are betty-pads?

betty-pads pads are made specially for superstar girls like you. Designed to fit growing bodies and with high absorbency, our pads are available in four sizes and are made from organic cotton and super-soft bamboo for the ultimate comfort. They also have added wings meaning your pad isn't going anywhere (and they prevent leaks too!). You’ll be environmentally-savvy too, as they’re 100% biodegradable! You can find out more about betty-pads here.

 

Who are they designed for?

With sanitary towels, one size does not fit all and because you’re all oh-so-fab, we’ve created pads that actually fit you and your growing bodies. Result! We’re moving away from labelling people as ‘regular’, ‘super’ or ‘super plus’ and instead using a simple numbering system 1-4. Because who really knows what ‘normal’ is anyway? Our range of betty-pads are perfect for teenagers and should be your go-to pads to try when first starting your period.

What are bettypads made from?

betty-pads contain four ingredients: 100% organic cotton core, a super-soft bamboo top sheet, a plant-based backing, and a non-toxic adhesive. betty-pads are free of: pesticides, synthetic fibres, dyes, toxins, latex, formaldehyde, and fragrances. They are hypoallergenic and certified by the Global Organic Textile Standard.

How do I find my fit?

If you would like to order a ‘Find Your Perfect Fit’ sample pack, give us a shout at hi@betty.me and we can whizz one out for you, subject to availability. Limited to one sample pack per person. You should wear whichever betty-pad feels most comfortable for you, but if you need some help on where to start, take a peek at our fit chart. Comfort is queen, girls!

 

How do I buy bettypads?

Right now, you can buy our bettypads, liners and wipes through our pick & mix subscription.

 

What’s the difference between day pads and night pads?

betty offers two types of organic cotton pads: day pads and night pads. Day pads are perfect for light-medium flows and are available in 4 different sizes for maximum comfort. Night pads are great for heavier flows and overnight protection, as they're a bit longer and wider than day pads. They're both ultra thin pads with wings.

 

Do you offer tampons?

Unfortunately, we don’t offer tampons in our bettypad range right now, but get on our mailing list as new things are coming allll the time ;)

Where are bettypads made?

betty-pads are made in Spain and packaged specially for you in the UK.

How do you assure your products are safe?

If you would like to order a ‘Find Your Perfect Fit’ sample pack, give us a shout at hi@betty.me and we can whizz one out for you, subject to availability. Limited to one sample pack per person. You should wear whichever betty-pad feels most comfortable for you, but if you need some help on where to start, take a peek at our fit chart. Comfort is queen, girls!

 

How can I request a sample pack?

If you would like to order a ‘Find your perfect fit’ sample pack, give us a shout at hi@betty.me and we can whizz one out for you, subject to availability. Limited to one sample pack per person.

 

I ordered a sample pack, when will it arrive?

We aim to deliver your sample pack within 10 days of placing your order. Let us know if it doesn’t arrive by contacting us at hi@betty.me and we can look into it for you.

 

pr enquiry

I’m a journalist and have a brand enquiry?

If you would like to know more about betty-pads, pick & mix or just about betty in general, please email us at hi@betty.me and let us know the nature of your enquiry so we can do our best to help you.

 

I would love to work with betty, who do I speak to?

Fab news! We love to feature new and exciting products, sometimes as a bonus to our customers and on our blog and social. Please email us at hi@betty.me and we’ll do our best to support your request.

I would love to do sponsored editorial on betty.me, who do I speak to?

Please email us at hi@betty.me and tell us more so we can do our best to help answer that for you.

Do you work with bloggers/vloggers?

We love the blogging community and have worked with bloggers in many different ways from the very beginning of betty. If you'd like to get involved with betty, drop us a line at hi@betty.me.

Do you send out product to review?

We do, however, we are a growing company so unfortunately we don’t have an endless supply of them.

To be considered for a pick & mix review, please email us at hi@betty.me and tell us more about your blog/YouTube channel/Instagram/TikTok account, including some channel stats and we’ll be in touch!

Do you reply to all blogger requests?

We certainly try our best, however, you might not hear from us straight away so please be patient with us!

“I’m grateful that I can provide my daughters with the option of safe, natural, earth friendly products."

 

@tairasfamilyofficial

“I’ve just received my Betty box, all I can say is wow! Thank you, it’s beautiful and feels like a present just for myself. Thank you”

Regular betty customer

“You only want the best for your daughter that's why you need to get your hands on bettypads!"

 

A concerned Mum

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